FinditParts Customer Service – Complete Customer Satisfaction

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Great customer service is a top priority here at FinditParts and we strive every day to ensure that each customer’s needs are addressed as thoroughly as possible. We recognize that you, our customer, are our best asset and to that end we dedicate ourselves to see that each order culminates in complete customer satisfaction.

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To this date, we have over 400 reviews on Trust Pilot which allows our customers to provide feedback on their FinditParts shopping experiences. Whether they place their order online, or call our team of Parts Experts, we find that our level of customer service is always the most consistently praised aspect of our process. More than 75% of our reviews are given a rating of five out of five stars, which really speaks to the consistency and length our team will go to keep our customers happy!

And that’s not all! We also get feedback from our customers in other ways. Below you’ll find a video of one customer all the way in Trinidad who sent us a video showing his truck starting for the first time. The part he needed to make that happen was ordered through FinditParts with the assistance of Parts Expert and team member Jim. Jim got him the part he needed, at the price he wanted, shipped quickly to his international destination. Way to go Jim!

To see one more happy customer is all the reward we need to continue providing stellar customer service.

Do you need assistance locating and ordering a part?

Let our team help!

We’ve got an inventory that spans millions of components for a variety of vehicles, and a team of Parts Experts waiting to assist you. You can either browse our inventory here or give our team a call at (888) 312-8812 (international customers can call +1 (213) 986-2140) and they will go out of their way to help you find the part you need.

Meritor Champ Truck Series – FIP Proud Sponsor of Truck 88 & Driver Mike Morgan

Meritor Champ Truck Race Mike Morgan

Team FinditParts is proud to announce our sponsorship of 88-Mike and the Powershift Performance team in the Meritor Champ Truck Series! Truck #88, the “Mackvader” is driven by “88-Mike” Mike Morgan, who has placed first and second in two of the three Meritor Champ Truck Races that have taken place earlier this year.

The decision to sponsor Mike in the Meritor Champ Truck Series was a no brainer for us here at FinditParts – the dedication to his craft, hard work commitment to success make him the perfect brand ambassador for FIP. He’s a Mack Master Tech by day, a race enthusiast by night and has had a lifelong dream of one day racing big rigs. That dream came true this year when Meritor announced they’d be bringing back big rig racing via the Meritor Champ Truck Series which would consist of ten races across the United States. Upon hearing the announcement, Mike knew he wanted in.

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Mike’s passion for the sport is apparent in the dedication and hard work he has poured into building his Class 8 truck, the Mackvader, from the ground up. The truck cab and front end are from a 1999 Mack CH and features a Mack MP7 electronically controlled engine; he’s also a variety of ECMs piggybacked on each other for optimum performance and will be sporting Meritor brake components for the remainder of the racing season.

Mike’s love of racing was stoked at an early age – growing up, he drag raced and worked on his Uncle’s pit crew. He met his wife during his days drag racing, and continues the family tradition by having his son Mikey help him build his rig. His pit crew is comprised of his wife, son and longtime friend Matt Kuhn, also a Mack Master Tech, who serves as Crew Chief. Mike cites his family’s support as the top contributor to the team’s success.

Race enthusiasts will be glad to know that you can root on 88-Mike and the Powershift Performance team in the next Meritor Champ Truck Series race, which takes place July 2 – July 4th at the Charlotte Motor Speedway. It promises to bring some seriously fast paced, wheel to wheel, gear-jammin’ action that you don’t want to miss.

For instant updates and to keep up with 88-Mike and the Mackvader, be sure to follow them on Facebook. You can also follow FIP for exclusive coupon codes, promotions and a bit of truck talk.

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For complete Meritor Champ Truck Series race dates, locations and ticket information visit the Champ Truck website.

Freightliner First To Autonomous Truck Race

Freightliner

Autonomous cars have been at the forefront of transportation topics for quite a while now, however it looks like Freightliner will be the first to have autonomous trucks on the road first in the self-driven auto race.

To much fanfare and attention, Freightliner showed off the first Smart Truck on the road atop Hoover Dam in early May. Since then, other manufacturers such as Kenworth and Peterbilt have also unveiled similar technology; however, the Freightliner technology remains the most advanced entry into this automated race.

The features of the Freightliner Inspiration Truck that set it apart from the growing crowd include Highway Pilot mode. This feature allows the truck to cruise the highway while the driver does the other things. Despite previous misconceptions that this would eliminate the need for the driver, the driver is still necessary to navigate surface streets, exits, interchanges, and everything else that’s not highway cruising. Additionally, the driver retains full control over the truck at all times – a simple grab of the wheel or tap of the brake pedal overrides the computer and returns control of the truck to the driver.

Not only will this new technology from Freightliner be an improvement for the comfort of the driver, it will also allow the manufacturer to gather more data from the road. Every mile the Freightliner Inspiration Truck spends auto-driving the road is another point of data they can analyze to help improve the safety and logistics of long haul trucking.

While the technology isn’t quite perfect just yet, we are closer than ever to seeing the Freightliner autonomous truck on the road. For now only four states, including Nevada and the District of Columbia, are allowing testing of these autonomous vehicles on public roads provided that a human driver is behind the wheel; few others are keen on allowing testing. But as improvements in the way this technology works continues to evolve and improve, the closer we will get to seeing these magnificent high-tech trucks on public highways and byways.

Pick A Part – How to Get the Heavy Duty Truck Part That’s Right for You

Pick a Part

How to pick a part that’s right for you. That is a question we get on a daily basis here at FinditParts, and luckily we’ve always got an answer.

Our online catalogue of parts has over five MILLION heavy duty truck parts for you to choose from. When it comes time to pick a part, that kind of choice can be overwhelming. However, it is imperative that when you pick a part that it is the right one for your rig. That is where our Parts Experts can help.

Here are a few tips they’ve offered to help you pick a part that’s right for you:

Ask Your Mechanic

These days, companies such as Meritor have created certification programs where garages can earn stamps of approval for completing educational and training courses to aid them in completing a repair properly. This can mean that your mechanic may feel more comfortable installing some parts than others – therefore, you may ask you mechanic for a brand recommendation that can help narrow down your search. That way, when you come back to FinditParts, you know exactly which manufacturer you’d like to shop.

Consult the Manufacturer

Depending on the make and manufacturer of your rig, there may be select varieties of after-market parts that are better suited for your truck than others. Consult the manufacturer to help pick a part that works best with your specific brand of truck.

Call Our Parts Experts

When in doubt, always call our Parts Experts. We here at FinditParts serve a variety of owner-operators, fleet managers, municipalities, distributors, repair facilities and resellers with concierge level customer service. Our team of Parts Experts is available on a daily basis to help you identify, source and order any parts you need. We’ve served the needs of thousands of customers who have been thrilled with our service – read their reviews, then give us a call at (888) 312-8812 so we can aid you when it comes time to pick a part.

International Trucks – FinditParts Provides Parts Worldwide

International Trucks

Repairing international trucks can be difficult – parts availability and sourcing can be tough when shopping from abroad. However, we here at FinditParts strive to make that process a whole lot easier.

To start, we have a catalog of over five million heavy duty truck parts to meet all of your truck part needs, no matter your global location. Our catalog covers a range of categories from brake parts, filters, lighting, and mirrors to electrical, valves and the latest in tire technology. Each of these categories covers a wide range of parts to fit just about any heavy duty truck, medium duty truck, automotive, motorcycle, and off-road, agricultural, construction and mining vehicles that you may have.

FinditParts also strives to make the international trucks part search process easier by offering the ability to shop our online store in a variety of languages. From Chinese to Spanish, Afrikaans to Polish, shopping our parts in your native tongue couldn’t be easier. Simply select the “Select a Language” option near the top of the homepage to translate your shopping experience.

We here at FinditParts recognize the importance of the global trucking community and their unique parts needs. To ensure that you receive the service and parts you need in the most efficient fashion, FinditParts is happy to aid you in your parts search and gladly accept a variety of global payment options, credit card payments from nearly every country, PayPal payments and wire transfers.

Need help when it comes time to pick a part for your international trucks? Our dedicated team of Parts Experts are here to help. They’ve each got advanced knowledge of practically any part you need, and are available on a daily basis to assist you in your search. Simply give them a call on our international trucks hotline at +1(213)986-2140 and they’ll get to work finding just the part you need.

Meritor Service Point Program – ISG’s Earn Meritor Stamp of Approval

Meritor Service Point Program

In early 2015, Meritor, the industry leading after-market heavy duty truck parts supplier, launched the Meritor Service Point Program.  Initially tested with positive results in Europe, this innovative educational and support program is new to the US and Canadian markets and promises to augment the relationship between Meritor and independent service garages (ISG’s) nationwide.

According to Marty Hetherington, manager, brand and marketing, aftermarket, the program aims to “…foster a better relationship with these independent service garages so that they understand our brand and our products and exactly what different levels of product offerings we have for them.  That way when they need to fix someone’s vehicle, they can ask for a Meritor part instead of just going to the distributor or the dealer and letting them make the choice. “

The program is broken down into three major components:

Education

Meritor’s goal is to provide these ISG’s with the competitive advantage of diagnosing and repairing commercial vehicles with the right Meritor parts; this requires knowledge of proper installation techniques and extensive product knowledge.  Through the Meritor Service Point Program, ISG’s will receive online product and technician training to ensure they can service their customer’s vehicles in the most efficient, effective means possible.

Part Assistance & Accessibility

According to Hetherington, one of the biggest hurdles faced by ISG’s is the ability to find the proper part quickly and efficiently.  That is why the second major benefit to the Meritor Service Point program is crucial – part assistance and accessibility.  ISG’s approved in this program will have access to Meritor’s online parts catalogue, making it easier and more efficient to locate the parts they need.  They’ll also be privy to Meritor’s technical support, which also augments their ability to properly service their customer’s vehicles.

Brand & Marketing Support

The third major component to the Meritor Service Point Program is marketing support.  ISG’s that earn the Service Point seal of approval will be given branding and marketing tools to help identify themselves as being program participants.  It is Meritor’s hope that this will strengthen the ISG’s visibility to fleets and drivers who know and respect the Meritor brand.

According to Hetherington, the hope is that this program will not only increase their brand awareness, but also “generate the sort of environment for ISG’s where they feel like they are apart of the Meritor family.”  To find out more about becoming a Meritor Service Point approved independent service garage or to find a Meritor Service Point garage to service your vehicle, visit MeritorServicePoint.com.

Top 5 iPhone Apps for Truck Drivers

Life on the road can be stressful, and truck drivers have a lot of information to sort through, as well as strict rules and regulations to be followed. To help give truck drivers a smoother ride, app makers are coming out with ways to help make the job less complicated and more organized.

Here are the top 5 truck driving-related apps available for iPhone:

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Paradigm Shift in the Automotive Industry

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 The changing paradigm in marketing for automotive and related companies is becoming increasing focused on engagement through social media. The effects of trickle-down marketing have never been more evident than today in the automotive industry, as major brands are creating new marketing opportunities for all the businesses down the food chain. As worldwide auto brands focus on national TV advertising and Super Bowl commercials coupled with social media campaigns, secondary companies in the industry from dealerships to repair shops to parts stores are all using various forms of social media to drive new business. Technology is forever changing the industry and allowing for a level playing field for small businesses to drive national exposure through digital marketing campaigns with a fraction of the advertising budget of major brands.

Lets take a moment to look at how the trickle-down effect is changing the automotive and trucking industry’s marketing strategies.

Major Auto Brands Are Creating Unique Social Experiences

Auto brands are seeing the power of national TV advertising coupled with social media promotions, as automotive brands represented 17% of overall web chatter on popular social media websites. This staggering figure provides proof that targeted campaigns through social media can provide the brand equity to drive traffic to the dealerships and increase sales. This year, U.S. industry sales of new cars and trucks should exceed 15.3 million, up from 14.4 million in 2012, according to Finbar O’Neill, president of J.D. Power and Associates. Look at Mercedes, with close to 10M Facebook fans and 100K Twitter followers they utilized pre-built buzz with a viral Twitter contest that fed into their successful Super Bowl commercial. The interactive nature of social media establishes strong brand to customer relationships and helps connect fans worldwide.

Dealerships are Driving Sales Through Targeted Social Media Promotions

The traditional local TV ad is not lost on dealerships nationwide, but social media has provided the ability to target potential buyers like never before. With approximately 41% of auto dealerships active in social media according to CNW Research, dealerships are pushing the boundaries of social marketing with creative promotions, discounts and incentive plans that drive traffic. Dealerships can channel relevant content to build loyalty and interest in their brand to local fans.

Repair and Maintenance Shops Are Creating Business with Social Reviews

The Internet has created the infrastructure for peer-to-peer referral marketing to be key for service shops to drive new business. Some of the biggest concerns with consumers searching for maintenance providers in the auto industry are reliability, ethical pricing, and speed of service. Nothing is more powerful in dispelling any worries for consumers than a referral from a friend or seeing hundreds of positive reviews online. Creating a strong online reputation is imperative to your success in driving brand awareness and increasing sales.

Auto/Truck Part Sales are Rapidly Moving to e-Commerce

The e-commerce marketplace for auto and truck parts is red hot! Businesses including repair shops are making all their purchases online as it allows to quickly find easy and hard-to-find parts. Consumers are becoming more self-reliant and are purchasing parts and accessories online to remove the service fees associated with maintenance companies.

Companies like Finditparts.com have over 3M parts from thousands of manufacturers and provide dynamic search abilities by part number, global shipping and a business line of credit. E-commerce is changing the industry and will be a major catalyst for the overall growth in the auto and truck industry.

The changing paradigm in marketing for automotive and related companies is becoming increasing focused on engagement through social media. The effects of trickle-down marketing have never been more evident than today in the automotive industry, as major brands are creating new marketing opportunities for all the businesses down the food chain. As worldwide auto brands focus on national TV advertising and Super Bowl commercials coupled with social media campaigns, secondary companies in the industry from dealerships to repair shops to parts stores are all using various forms of social media to drive new business. Technology is forever changing the industry and allowing for a level playing field for small businesses to drive national exposure through digital marketing campaigns with a fraction of the advertising budget of major brands.

Let’s take a moment to look at how the trickle-down effect is changing the automotive and trucking industry’s marketing strategies.

Major Auto Brands Are Creating Unique Social Experiences

Auto brands see the power of national TV advertising coupled with social media promotions, as automotive brands represented 17% of overall web chatter on popular social media websites. This staggering figure provides proof that targeted campaigns through social media can provide the brand equity to drive traffic to the dealerships and increase sales. This year, U.S. Industry sales of new cars and trucks should exceed 15.3 million, up from 14.4 million in 2012, according to Finbar O’Neill, president of J.D. Power and Associates. Look at Mercedes, with close to 10M Facebook fans and 100K Twitter followers they utilized pre-built buzz with a viral Twitter contest that fed into their successful Super Bowl commercial. The interactive nature of social media establishes strong brand to customer relationships and helps connect fans worldwide.

Dealerships are Driving Sales Through Targeted Social Media Promotions

The traditional local TV ad is not lost on dealerships nationwide, but social media has provided the ability to target potential buyers like never before. With approximately 41% of auto dealerships active in social media according to CNW Research, dealerships are pushing the boundaries of social marketing with creative promotions, discounts and incentive plans that drive traffic. Dealerships can channel relevant content to build loyalty and interest in their brand to local fans.

Repair and Maintenance Shops Are Creating Business with Social Reviews

The Internet has created the infrastructure for peer-to-peer referral marketing to be key for service shops to drive new business. Some of the biggest concerns with consumers searching for maintenance providers in the auto industry are reliable, ethical pricing, and speed of service. Nothing is more powerful in dispelling any worries for consumers than a referral from a friend or seeing hundreds of positive reviews online. Creating a strong online reputation is imperative to your success in driving brand awareness and increasing sales.

Auto/Truck Part Sales Rapidly Are Moving  to e-Commerce

The e-commerce marketplace for auto and truck parts is red hot! Businesses including repair shops are making all their purchases online as it allows to quickly find easy and hard-to-find parts. Consumers are becoming more self-reliant and are purchasing parts and accessories online to remove the service fees associated with maintenance companies.

Companies like Finditparts.com have over 3M parts from thousands of manufacturers and provide dynamic search abilities by part number, global shipping and a business line of credit. E-commerce is changing the industry and will be a major catalyst for the overall growth in the auto and truck industry.

Introducing the FinditParts Business Line of Credit

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Los Angeles, (April 16, 2013) –David Seewak, President and CEO of FinditParts LLC, announced that, the number one e-commerce website for the truck parts aftermarket, FinditParts.com, is launching the FinditParts Business Line of Credit to provide a flexible payment option for its customers in its industry leading 3 million parts from over 1,200 manufactures.

The FinditParts Business Line of Credit provides a best-in-class online solution to customers looking for flexible payment terms, zero percent interest and no annual fees.  In addition, FinditParts will soon offer Level 3 Reporting capabilities that provide customers with in-depth analysis of all purchases by part number, region, store and unit pricing.

The FinditParts Business Line of Credit provides the following advantages to customers around the world.

  • 0% Interest Rate
  • No Annual Fee
  • Net 15 Payment Terms
  • Level 3 Reporting Capabilities
  • Online Account Management Solution
  • Dedicated Customer Service Team
  • Online Registration and Approval

FinditParts has been recognized for its industry leading customer service, fast and efficient global shipping capabilities, and secure shopping experience. Giving customers the option to have a FinditParts.com Business Line of Credit is just another reason why FinditParts.com is the most trusted solution for fulfilling orders in a fast, effective, and business-friendly manner.

To learn more about the FinditParts Business Line of Credit, please visit our website at www.finditparts.com/business-line-of-credit.

 

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About FinditParts: www.finditparts.com.

FinditParts is the leading e-commerce solution for the sale of heavy- and medium-duty truck, transit vehicles, school buses, light- and medium-duty vehicles, trailers, forklifts, off-road, and automotive vehicles around the world, offering over 3 million parts from over 1,200 manufacturers and OEMs. Searchable by part number, popularity, and manufacturer, FinditParts enables heavy-duty aftermarket customers to quickly and easily find the part they need to keep their trucks rolling and business flowing.

Top 5 Must Have Trucking Apps

79% of  truck drivers are using smart phones. Of those using smart phones, 91% said they download applications.

If you are one of the many that uses a smartphone, you’ve got to download these Top 5 Must Have Trucking Apps that were created to make your phone work smarter for your business.

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